We aim always to have everything in stock and to despatch your order within two weeks. Curriculum Packs and other large items are sent by courier and we will email you a tracking number upon despatch. Delivery to UK addresses is usually by the next working day, while international orders may take 3 to 5 days to arrive in the destination country.
Our couriers are providing a full service during the Covid-19 pandemic, observing social distancing regulations. They will give you the option of Signature Release, meaning that you can allow the courier to deliver your shipment without insisting upon a signature. This makes it all the more important that the mobile phone number and email address you give us on your order is accurate.
Customs authorities around the world have been impacted in different ways by the pandemic, and the situation is changing daily. Our couriers will do their best to continue to get shipments to destination countries as normal, but you should anticipate additional delays before shipments are released from customs authorities for onward delivery.
We will keep you up to date as the situation develops, but please be assured of our commitment to maintaining our high level of service.
Delivery is free of charge worldwide for all SHL Curriculum Packs and IGCSE Study Packs.
Please be aware that customs authorities may levy import charges on goods arriving from the United Kingdom, and these charges will need be paid by you prior to delivery. We have no control over these import charges, but we always declare the goods as educational materials for personal use.